Service Terms and Conditions

Business Draft — Not Represented as Attorney-Approved

Version STC-2026.07.16-v1.0 · Effective Date 2026-07-16

These Service Terms supplement the applicable estimate, proposal, work order, invoice, maintenance agreement, or other signed agreement. They do not replace any separate written contract, notice, cancellation disclosure, payment schedule, or change order required by California law.

1. Acceptance and Electronic Agreement

By requesting, scheduling, or accepting service from American Cool Heat Air & Commercial Refrigeration, or by checking an acknowledgment box referencing these Service Terms, the customer agrees to be bound by these Service Terms as they exist at the time service is requested.

2. Contract Documents and Order of Precedence

If a signed estimate, proposal, work order, invoice, or maintenance agreement conflicts with these Service Terms, the signed document controls for that engagement. These Service Terms fill gaps not addressed in the signed document.

3. Scope of Work

Work is limited to what is described in the applicable estimate, proposal, work order, or invoice. Any work outside that written scope requires separate authorization under Section 8.

4. Authorization to Inspect and Perform Work

The customer authorizes the company's technicians to access, inspect, and perform the described work on the identified equipment and areas reasonably necessary to complete that work.

5. Diagnostic Limitations

A diagnostic visit identifies the most likely cause(s) of a reported issue based on accessible testing at the time of the visit. A diagnosis is not a guarantee that no other condition exists, and additional issues may become apparent once repair work begins.

6. Concealed, Intermittent, and Pre-Existing Conditions

The company is not responsible for concealed conditions, intermittent faults that cannot be reproduced at the time of service, or pre-existing conditions not caused by the company's work.

7. Estimates and Price Authorization

Estimates are based on information and access available at the time they are prepared. Prices are subject to change if actual conditions differ materially from what was visible or disclosed at the time of the estimate.

8. Written Changes and Additional Work

Additional work beyond the original written scope requires the customer's authorization, documented in writing (including electronic or text approval) before that additional work begins, except where Section 16 (emergency shutdown) applies.

9. Scheduling, Delays, and Access

Scheduled appointment windows are estimates. Delays may occur due to prior jobs, parts availability, weather, or access issues. The customer is responsible for ensuring safe, timely access to the equipment and work area.

10. Safe Roof, Attic, Crawlspace, Equipment-Room, Electrical, Water, and Jobsite Access

The customer is responsible for providing a reasonably safe path of access to roofs, attics, crawlspaces, equipment rooms, electrical panels, water shutoffs, and the general jobsite. The company may decline to perform work it reasonably determines to be unsafe until the condition is corrected.

11. Customer Responsibilities

The customer is responsible for providing accurate information about the equipment and reported problem, ensuring pets and children are kept clear of the work area, and promptly reviewing and responding to findings and proposals.

12. Permits, Engineering, Inspections, and Code-Required Work

Where a permit, engineering review, or code-required upgrade is necessary for the scope of work, it will be identified and billed separately unless the signed proposal states otherwise. The customer is responsible for cooperating with any required inspection.

13. Existing Noncompliant Conditions

The company is not responsible for bringing unrelated existing conditions into current code compliance unless that work is expressly included in the written scope.

14. Customer-Supplied Equipment and Parts

Equipment or parts supplied by the customer are not covered by the company's parts warranty. The company is not responsible for defects in customer-supplied equipment or parts, or for labor complications arising from their use.

15. Refrigerant Recovery, Leaks, Contamination, and Environmental Handling

Refrigerant is recovered, handled, and disposed of in accordance with applicable federal and state environmental requirements. Leak locations, contamination, and refrigerant loss discovered during service will be disclosed to the customer as they are identified.

16. Equipment Shutdown and Product-Loss Risk

Where continued operation of equipment could cause additional damage, unsafe conditions, or product loss, the company may shut down or recommend shutting down the equipment before full customer authorization is obtained, and will notify the customer as soon as reasonably possible.

17. Temporary Repairs

Where a repair is identified in writing as temporary, it is intended to restore short-term function only and does not carry the same warranty coverage as a permanent qualifying repair described in Section 22.

18. Payment and Approved Credit Terms

Payment is due as stated on the invoice or any approved credit terms in writing. Work may be paused or equipment may not be released or reconnected until payment is received, to the extent allowed by law.

19. Late Payment and Lawful Collection Costs

Past-due balances may be subject to late charges and lawful collection costs as permitted by California law and as disclosed on the invoice or credit agreement.

20. Cancellation and Rescheduling

Appointments may be rescheduled or cancelled subject to reasonable notice. Any cancellation rights required by California law for a specific transaction are governed by the separate written disclosure provided for that transaction, not by this general statement.

21. Manufacturer Warranties

Where equipment or parts carry a manufacturer warranty, that manufacturer warranty must be used first where available. The company will assist with manufacturer warranty claims where reasonably possible.

22. Company Warranties

The company's own workmanship, compressor, and parts/labor warranties are described in full on the Warranties and Guarantees page. Nothing in that page is described as unconditional, and coverage is subject to the eligibility, exclusions, and claim process stated there.

23. Warranty Exclusions

Warranty coverage never includes items or conditions specifically excluded on the Warranties and Guarantees page, including but not limited to unrelated components, consumables, refrigerant, contamination, corrosion, misuse, and third-party alteration.

24. Limitation to the Written Scope

The company's responsibility is limited to the written scope of work actually performed. The company makes no representation about the condition, capacity, or remaining life of components outside that scope.

25. No Responsibility for Unrelated or Concealed Failures

The company is not responsible for failures of components or systems unrelated to the work performed, or for conditions that were concealed and not reasonably discoverable at the time of service.

26. Force Majeure, Supply Delays, Manufacturer Delays, and Weather

The company is not liable for delay or failure to perform caused by conditions beyond its reasonable control, including weather, manufacturer or supplier delays, labor shortages, or other force majeure events.

27. De-Identified Job Photographs and Field-Activity Descriptions

The company may photograph equipment and work areas for documentation, quality control, training, warranty support, and de-identified descriptions of field activity. Public field-activity descriptions are not intended to disclose the customer's name, exact street address, phone, email, access codes, room numbers, equipment serial numbers, confidential pricing, confidential plans, or the exact live location of a technician. A customer may request in writing that otherwise de-identified marketing use of their job's photographs or description stop, and the company will honor that request going forward.

28. Customer Confidentiality and Privacy

Customer information is handled as described in the Privacy Policy. See the Privacy Policy for details on what is collected, how it is used, and how to make a privacy request.

29. Third-Party Services and Links

The company's website may embed or link to third-party services, including the PMSuite customer intake and lead form. Those third parties operate under their own terms and privacy practices, which the company does not control.

30. Governing California Law

These Service Terms are governed by the laws of the State of California, without regard to conflict-of-law principles.

31. Severability

If any provision of these Service Terms is held unenforceable, the remaining provisions remain in full force and effect.

32. Entire Agreement

These Service Terms, together with the applicable signed estimate, proposal, work order, invoice, or maintenance agreement, represent the entire agreement between the parties for the described work, superseding prior discussions on that same scope.

33. Changes to the Online Terms and Version Control

These Service Terms may be updated from time to time. Each published version is assigned a version number and effective date, shown at the top of this page. Prior versions are retained in the version-history record above and are not silently overwritten.

34. Contact Information

Questions about these Service Terms may be directed to the company using the phone, text, or email information shown in the site footer and on the Contact page.

Version History

STC-2026.07.16-v1.0 — effective 2026-07-16 — Initial published draft version.